Hyatt has unveiled a Global Care & Cleanliness Commitment focused on (1) increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces and areas such as lobbies, guestrooms, restaurants, meeting and event spaces, recreational areas, public restrooms, fitness centers, elevator buttons, (2) Prominently placed hand sanitizer stations throughout hotel public and employee areas and entrances, (3) Protective masks and other equipment worn by hotel employees, and (4) Social distancing guidance in public areas across hotel properties. Hyatt is exploring purification and sanitization device installation in an effort to ensure air quality. In addition, Hyatt is providing its hotels with comprehensive COVID-19 guidance in the event of a suspected or confirmed case among guests or employees.
The hotel is located in the centre of Tokyo, surrounded by shopping areas and several Japanese gardens. Shinjuku shopping area and a restaurant district are within walking distance. There are also numerous bars and clubs nearby, and there is a bus stop in front of the hotel. Shinjuku train station is about 10 minutes away.The hotel offers travellers a total of 178 rooms. Most storeys can be reached by lift. Services such as a cloakroom, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is available to guests in the public areas. The hotel's culinary facilities include a restaurant, a dining area, a breakfast room, a café and a bar. Various shops are available, including a souvenir shop. Additional facilities at the establishment include a newspaper stand. Those arriving in their own vehicles can leave them in the car park of the accommodation. Travellers can also use the bicycle storage facilities. Additional services include a babysitting service, medical assistance, translation services, room service, a laundry service and a hairdresser. Active guests can make use of the bicycle hire service to explore the surrounding area.Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted rooms feature a double bed or a king-size bed. A safe and a minibar are also available. Additional features include a fridge, a mini fridge and a tea/coffee station. An ironing set is also available for guests' convenience. Little extras, including internet access, a telephone, a TV, a CD player, a DVD player and WiFi (no extra charge), contribute to a great stay. The daily newspaper is laid out for guests in the the rooms. Rooms suitable for wheelchair access are bookable. A shower and a bathtub can be found in the bathrooms. A hairdryer and bathrobes are provided for everyday use. Bathrooms with wheelchair access can also be booked. The hotel offers family rooms, non-smoking rooms and smoking rooms.Bed and breakfast is bookable. Breakfast and lunch are available.The following credit cards are accepted at the establishment: American Express, VISA, Diners Club, JCB and MasterCard.