The hotel is situated some 3.5 km from Heathrow Airport within 350 m of the nearest stop for the public transport service. The nearest shopping opportunities lie around a 3-minute walk from the hotel. The centre of London is just 25 minutes away by train (Waterloo Station) and Twickenham rugby stadium is approximately 3 km from the hotel.The hotel was built in 1999. The establishment offers travellers a total of 303 rooms. At the accommodation, guests are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. Most of the storeys can be reached by lift. Services and facilities at the hotel include a safe, a restaurant, a dining area, a breakfast room, a bar, a laundry service and a conference room. Wireless internet access is available to travellers in the public areas. Those arriving in their own vehicles can leave them in the car park of the hotel.Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted accommodation units feature a double bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included as standard. Little extras, including internet access, a telephone, a TV, a radio and WiFi (for a fee), contribute to a great stay. Rooms suitable for wheelchair access are bookable. A shower and a bathtub can be found in the bathrooms. A hairdryer is also available. Bathrooms with wheelchair access can also be booked. Special family rooms are available for families with children.Catering options available at the accommodation include bed and breakfast, half board and full board. Guests can choose to book options such as breakfast, lunch or dinner. Staff are also happy to provide special dietary cuisine.The following credit cards are accepted at the hotel: American Express, VISA, Diners Club, JCB and MasterCard.